Privacy Notice

Pastor's Heart Counseling collects information you provide when you complete an assessment, create an account, purchase a service, schedule a session, send a message, or contact support. This can include contact information, assessment responses, payment status, scheduling details, and communications with Pastor's Heart or your assigned counselor.

We use this information to match you with appropriate support, process payments, operate your dashboard, communicate next steps, provide customer support, improve the platform, and meet legal, safety, and compliance obligations. We do not sell client personal information.

Counseling communications and related personal information are handled with confidentiality safeguards. Pastor's Heart uses third-party service providers for authentication, payments, secure hosting, email, messaging, analytics, and scheduling. These providers are used only as needed to operate the platform and deliver services.

If you use a private crisis-support intake, Pastor's Heart uses the contact, location, requested-support, immediate-safety, and consent information you provide only to review the request, contact you, determine which forms of support may be available, and maintain required safety and audit records. Individual requests are not shared with an employer or partner organization. Access is limited to authorized Pastor's Heart staff, and records are retained only as long as needed for these purposes and applicable legal obligations.

The Pastor's Heart mobile app

The Pastor's Heart app for iPhone and Android uses the same account as this website. It uses your name, email address and account identifiers to sign you in and show your membership, and it shows the counseling appointments and counselor already on your account. It also stores the interests you choose, prayer requests you share on the Prayer Wall, and any reports you make or people you hide. Prayer requests shared with the community are reviewed by our prayer team before they appear.

The app counts how often its features are used each day, as anonymous daily totals that are not linked to you. The app has no advertising, does not track you across other apps or websites, and does not keep counseling information on your device.

Text messages

If you choose to receive text messages, Pastor's Heart uses your mobile number only to send the messages you agreed to, such as session reminders, booking confirmations, schedule changes, group gathering reminders and account notices. Texts never include details about your counseling. Agreeing to texts is never required to buy or use our services. Reply STOP at any time to stop, or HELP for help.

We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes. We share them only with the text message provider that delivers our messages for us.

Deleting your account

In the app, go to You, then Delete my account, or use pastorsheart.online/delete-account. Your account is deleted right away: your login, your Prayer Wall and Praise Feed posts and your gathering seats are removed, and membership billing with Pastor's Heart or Google Play is cancelled. If you pay through Apple, cancel in your iPhone Settings, as we can't cancel Apple subscriptions for you. You can also email support@pastorsheart.online from the address on your account, and we complete it within 7 days. Some records, such as counseling and billing records, must be kept for a period required by law; everything else is removed or archived so it is no longer used.

Pastor's Heart is not an emergency service. If you are in immediate danger, call 911. If you are in mental health crisis, call or text 988 for the Suicide & Crisis Lifeline.

To request access, correction, deletion, or support with your information, contact support@pastorsheart.online.